Contact Us
Our dedicated support team is available to assist with account inquiries, gaming assistance, responsible gambling concerns, and technical issues. We’re committed to responding promptly whilst adhering to Australian gambling regulations and player protection standards. Contact us via your preferred channel during business hours, and we’ll ensure your matter receives proper attention from the appropriate department.
Primary Contact Methods
| Channel | Details | Best For |
|---|---|---|
| Live Chat | Real-time support available | Urgent issues |
| [email protected] | Detailed inquiries | |
| Phone | 1300 556 455 | Complex matters |
Support Departments & Response Guidelines
- Account Management: Password resets, verification, KYC documentation
- Player Assistance: Game rules, bonus terms, wagering requirements
- Responsible Gambling: Self-exclusion requests, deposit limits, counselling referrals
- Technical Support: Login issues, payment problems, device compatibility
- Complaints: Disputes resolved within 30 days per Australian regulations
Last updated: January 15, 2026