Cookie Policy
This Cookie Policy outlines how our gaming platform uses cookies and similar tracking technologies to enhance your gaming experience, ensure platform security, and provide personalised services in accordance with Australian Privacy Act 1988 and relevant state-based gambling regulations. This policy applies to all users accessing our website and mobile applications from within Australia. By continuing to use our services, you acknowledge and accept the use of cookies as described herein. Last updated: January 18, 2026.
1. Definition and Purpose of Cookies
Cookies are small text files stored on your device when you visit our website or use our mobile application. These files contain unique identifiers and information about your browsing activity, preferences, and gaming history. Cookies serve multiple purposes on our platform, including maintaining session integrity, remembering login credentials, tracking responsible gaming limits, and analysing user behaviour to improve service quality. We utilise cookies to personalise your gaming experience by displaying game recommendations based on your previous activity and preferences. Additionally, cookies assist us in fraud detection, security enhancement, and compliance with Australian Gambling Regulations. Some cookies are essential for the basic functionality of our platform, whilst others enhance performance and provide marketing insights that help us deliver targeted promotional content relevant to your interests as an Australian player.
2. Types of Cookies We Use
Our platform employs four primary categories of cookies, each serving distinct functions within our gaming environment. The following table provides comprehensive information regarding each cookie type, its purpose, and duration:
| Cookie Type | Purpose | Duration | Examples |
|---|---|---|---|
| Essential Cookies | Enable core platform functionality, user authentication, security protocols, and compliance with gambling regulations | Session or 1-2 years | Session ID, security tokens, responsible gaming settings |
| Functional Cookies | Remember user preferences, language selections, account settings, and customised gaming configurations | 1-12 months | Game preferences, interface language, display settings |
| Analytical Cookies | Track platform performance, user engagement metrics, game popularity, and identify technical issues | 1-2 years | Google Analytics, Hotjar heatmaps, conversion tracking |
| Marketing Cookies | Deliver personalised promotional content, measure advertising effectiveness, and enable retargeting campaigns | 6 months – 2 years | Facebook Pixel, Google Ads, affiliate tracking |
3. Essential Cookies and Platform Security
Essential cookies are mandatory for the operation of our gaming platform and cannot be disabled without compromising your ability to access services. These cookies establish secure connections between your device and our servers, verify your identity during login, enforce responsible gambling limits, and maintain compliance with Australian Communications and Media Authority regulations. Essential cookies track deposit limits, self-exclusion periods, and loss notification preferences you have configured in your responsible gaming settings. They also monitor unusual account activity to prevent unauthorised access and fraudulent transactions. Without essential cookies, we cannot verify your age for legal compliance, process your wagers, maintain your account balance, or ensure the security of your personal and financial information. These cookies operate under strict data protection protocols aligned with Australian Privacy Principles and are never shared with third parties for marketing purposes.
4. Functional and Preference Cookies
Functional cookies enhance your user experience by remembering your individual preferences and gaming habits. When you customise your gaming interface, select preferred game categories, or adjust sound and graphics settings, functional cookies retain these preferences for future sessions. This eliminates the need to reconfigure settings each time you visit our platform. Functional cookies also remember your selected language preference, whether you prefer dark or light mode, and your favourite game categories. These cookies improve navigation efficiency and reduce friction in your gaming journey. They may also store your geographical location to ensure you receive region-appropriate promotional offers and comply with state-based gambling restrictions. Functional cookies enhance accessibility for players with specific needs by maintaining zoom levels and interface magnification settings. Unlike marketing cookies, functional cookies do not track your activity across external websites or serve behavioural advertising purposes.
5. Analytical Cookies and Performance Monitoring
Analytical cookies provide crucial insights into how players interact with our platform, which games are most popular, and where technical improvements are needed. These cookies track metrics such as session duration, pages visited, games played, and points where players encounter difficulties. We use this data to optimise game loading times, improve mobile responsiveness, and identify bugs requiring technical resolution. Analytical cookies enable us to measure the effectiveness of website updates and new feature launches by comparing user engagement before and after implementation. They track conversion rates for new player registrations and deposit funnel performance to identify barriers preventing players from completing transactions. Aggregated analytical data reveals trends in game preferences across different demographics, helping us curate game selections that appeal to Australian players. Our primary analytical service provider is Google Analytics, which operates under strict data protection standards. All analytical data is anonymised and cannot identify individual players. We retain analytical cookies for up to two years to identify long-term trends in platform performance and user behaviour.
6. Marketing and Retargeting Cookies
Marketing cookies enable us to deliver personalised promotional campaigns and measure advertising ROI across digital channels. These cookies track your gaming activity to identify suitable times for promotional messages, bonus offers, and game recommendations aligned with your demonstrated preferences. When you visit external websites or social media platforms, retargeting cookies allow us to display relevant gaming advertisements based on your previous activity on our platform. This technology uses platforms such as Facebook Ads Manager, Google Ads, and programmatic advertising networks to reach players across the Australian digital ecosystem. Marketing cookies measure whether promotional emails, SMS messages, and push notifications result in return visits and increased engagement. They track click-through rates on promotional banners and measure the effectiveness of seasonal campaigns and special event promotions. Players retain full control over marketing cookies and can adjust preferences or opt-out of retargeting entirely through their account settings without affecting access to core gaming services.
7. Third-Party Cookies and Partner Services
We engage with third-party service providers who may set their own cookies on your device when you use our platform. These partners include payment processors, customer support software, analytics providers, and marketing automation platforms. Third-party cookies enable fraud detection services to verify transaction legitimacy, customer support systems to maintain conversation history, and affiliate networks to track referral sources. Payment gateway partners set cookies to securely process your deposits and withdrawals whilst maintaining PCI-DSS compliance. These third parties operate under contractual obligations requiring them to protect your data in accordance with Australian Privacy Act requirements. We do not permit third parties to use cookies for purposes beyond their contracted services or to share your gaming data with unrelated organisations. Third-party analytics providers may collect aggregated, anonymised data about gaming trends but cannot access your personal account information or financial details. You may review our third-party service providers and their privacy policies through your account settings.
8. Cookie Consent and User Control Mechanisms
Upon your first visit to our platform, you will receive a prominent cookie consent banner explaining our cookie usage practices. This banner provides granular consent options allowing you to accept or reject specific cookie categories before our platform sets non-essential cookies on your device. Essential cookies are deployed automatically as they are necessary for platform functionality and compliance, but you retain the option to decline functional, analytical, and marketing cookies. Your consent preferences are stored in a dedicated consent management cookie that persists across browsing sessions and is respected across all our digital properties. You may modify your cookie preferences at any time by accessing the Cookie Preferences section within your account settings or by clearing your browser’s cookie storage. Withdrawing consent prevents future cookies of that category from being set, though previously stored cookies will not be automatically deleted from your device. We provide regular reminders about your cookie consent status and notify you of significant changes to our cookie usage practices with at least thirty days’ notice to allow you to adjust preferences accordingly.
9. Responsible Gaming and Cookie Tracking
Cookies play an essential role in enforcing responsible gaming measures mandated by Australian gambling authorities. Cookies track the time you have spent in active gaming sessions and provide automatic session timeout notifications when you approach self-imposed time limits. They monitor your deposit history to enforce maximum deposit limits you have configured and alert you when approaching these thresholds. Loss limit cookies track cumulative losses over specified periods and display notifications when losses exceed your predetermined limits. Self-exclusion cookies prevent you from accessing your account during active self-exclusion periods, providing technological reinforcement of your responsible gaming commitments. Cookies also track your interaction with responsible gaming tools such as limit-setting interfaces and informational resources about gambling risks. This tracking enables our platform to demonstrate compliance with gambling regulators during audits and investigations. If you have self-excluded from gambling services across Australian venues, our cookies assist in identifying and excluding you from promotional messages even if you attempt to re-register. These responsible gaming cookies cannot be disabled as they serve mandatory regulatory functions protecting vulnerable players.
10. Data Retention and Cookie Lifecycle Management
Different categories of cookies operate under distinct retention schedules determined by their functional purpose and regulatory requirements. Essential security and authentication cookies typically expire at the end of your browsing session or persist for up to two years for account security purposes. Functional preference cookies generally persist for between three and twelve months, allowing your preferences to persist across extended periods of inactivity. Analytical cookies are retained for twelve to twenty-four months to identify meaningful patterns in user behaviour and platform performance trends. Marketing and retargeting cookies persist for six months to two years depending on the specific advertising platform and campaign duration. Responsible gaming tracking cookies remain active for the duration of your account’s existence to maintain enforcement of your personal limits and self-exclusion status. Upon request, you may require deletion of non-essential cookies, and we will comply within thirty days, subject to our obligation to retain data for fraud investigation or dispute resolution purposes. Our automated systems periodically purge expired cookies from our servers, ensuring we do not retain data beyond its functional necessity.
11. Cookie Management Across Different Browsers
If you prefer to manage cookies at the browser level rather than through our platform settings, comprehensive instructions are available for all major browsers. In Google Chrome, access Settings, navigate to Privacy and Security, then Site Settings and Cookies. You may choose to block all cookies, allow all cookies, or configure custom rules for specific websites including our domain. Mozilla Firefox users should access Preferences, select Privacy and Security, and configure cookie settings under the Cookies and Site Data section, where you may clear existing cookies or restrict future cookie storage. Apple Safari users can access Preferences, select Privacy, and configure cookie policies through the Cookies and website data menu, with options to accept cookies only from visited websites. Microsoft Edge users should access Settings, select Privacy, search and services, and manage cookies under Clear browsing data. Mobile users can access similar settings through their device’s browser applications, typically found under Settings menus. Note that disabling all cookies may prevent our platform from functioning correctly, so we recommend configuring browser settings to permit essential cookies whilst restricting marketing and analytical cookies. Instructions for disabling specific cookie types and managing cookie storage are available on major browser support websites.
12. Privacy Rights and Cookie Policy Updates
Australian players retain absolute rights regarding cookies used on our platform, consistent with Australian Privacy Principles and state-based legislation. You may request information about specific cookies stored on your device, their purposes, and duration by contacting our Privacy Officer. You possess the right to withdraw cookie consent at any time, request deletion of non-essential cookies, and obtain a complete export of data collected through cookies in a portable digital format. We maintain transparent records of all third parties who may access cookie-derived data and provide this information upon request. If you believe our cookie practices violate Australian privacy legislation, you may lodge a complaint with the Office of the Australian Information Commissioner, which independently investigates privacy breaches. We regularly review our cookie practices to ensure compliance with evolving privacy regulations and technological developments. Updates to this Cookie Policy will be published with at least thirty days’ notice before implementation, providing sufficient time for you to adjust your preferences. Significant changes to cookie practices affecting your privacy will be communicated directly via email to all affected players. This policy should be read in conjunction with our comprehensive Privacy Policy, which provides detailed information about how all personal data collected through cookies is processed, protected, and used across our gaming platform.